FAQ

Thanks to our PTA team and the Taylor PTA, we have compiled a set of FAQ's providing helpful tips and resources for distance learning


ParentVUE

What is ParentVUE?

ParentVUE is the online family portal used by the Millbrae School District to provide access to school and student information, including class schedule, grades, attendance, school calendar, state test results, teacher contact details, and messages from teachers to parents.

The main URL (important to bookmark this URL) to Millbrae School District ParentVUE is:

For more information provided by the Millbrae School District, see:


What If I Don't Have a ParentVUE Account to View Messages from My Student's Teachers?

Please call the main office at (650) 697-5681 for login information and activation keys to get started.


How Do I Activate ParentVUE?

If you need an activation key, please call the main office at (650) 697-5681

For more information provided by the Millbrae School District, see:

Is There a Walkthrough of ParentVUE Basics?

Here is a set of slides illustrating ParentVUE Basics:

How Do I Add or Update the School District URL on the ParentVUE Mobile App?

General Instructions:

  1. Log out of the app.

  2. Click on the Settings Gear icon.

  3. Click on Add Another District URL and enter the following URL:

https://ca-mesd-pvue.edupoint.com

  1. For the new District URL just entered, click on “Set as Default”

  2. Click on the old District URL, and “Delete”

For a walkthrough of these steps, please take a look at the ParentVUE Basics slides:

How Do I Find the Email Addresses of My Student's Teachers in ParentVUE?

General Instructions:

  1. Login to ParentVUE: https://ca-mesd-pvue.edupoint.com/.

  2. Click on Class Schedule in the Left Navigation Menu.

  3. There is a Teacher column in the Student Schedule table and you can right-click on each teacher's letter icon to copy the email address.

For a walkthrough of these steps, please take a look at the ParentVUE Basics slides:

Why Don't I Get Notification Emails of Messages That Appear in ParentVUE?

In ParentVUE, make sure your email and other information are up to date. If you have opted-out of District of School level emails, you will not receive notifications through email. Please opt-back in by contacting Denise Coffaro at (650) 697-5681 or dcoffaro@millbraesd.org.

Google Classroom

What is Google Classroom?

Google Classroom is an online education platform used by our teachers and students in the Millbrae School District. It is the primary way for students to receive their assignments and feedback from teachers.

Google Classroom contains a list of classes along with the corresponding calendar, assignments, to-do list, and teacher’s stream (messages with students).

A Google Education login account provided by the school (e.g., 8675309@millbraesd.org) is required. Note that a personal Gmail account will not be allowed.

Where Can I Find a Walkthrough of Google Classroom Basics?

Google Classroom Basics are provided in the following slides:

How Does a Student Access Google Classroom?

Steps for a student to access Google Classroom are provided in the following slides:

What Type of Account Does a Student Need to Access Google Classroom?

Students will need to login to their district Gmail account in order to access Google Classroom. If students need to reset their password, please follow this link:

Zoom

What is Zoom?

Zoom is the video conferencing platform used by schools in the Millbrae School District for teachers to conduct their classes with students online.

The main Zoom website is:

Do I Need to Download Anything to Use Zoom?

Using Zoom on a Browser

Zoom works on a browser such as Chrome if you do not want or cannot download Zoom client application software. Here are instructions on how to use Zoom on a browser:

Using Zoom Client Application Software that You Download

You might consider downloading the Zoom client application software to your Windows or MacOS computer/laptop. You can find the application on the Zoom Download page:

Does a Student Need a Login for Zoom?

At this time, a Zoom login account is not required. Please follow guidelines provided by the Millbrae School District and teachers.

Is There a Zoom Tutorial for Students and Families?

The PTA will be offering parent info sessions throughout the year for our parents to engage and connect with one another and our kids. Our first session will be a No Stress Zoom for Parents presented by Taylor parent and past Green Hills PTA President, Dawn Lee Tu. Dawn is volunteering her time to educate parents on the basics of Zoom and how we can help our kids get ready for their classes. Two sessions were offered on Tuesday 8/25.

The Zoom tutorial recording was emailed out to families in the school community. Due to privacy concerns, we are not posting the Zoom tutorial recording here. If you are interested in watching it, please email us at info@springvalleypta.org and we will email you the link to the recording.

Here is a No Stress Zoom Guide she created for students and families:

Are There Some Helpful Zoom Tips Provided for Students?

Community member Frank Wang has kindly compiled a set of helpful Zoom tips for students in this shared Google Doc. It contains topics such as:

  • Video sharing has no sound

  • You shared a Youtube video, but student notices the video seems choppy

  • Display up to 49 participants per screen in gallery view

Have a look and check periodically for new tips!


What to Do When Zoom Video Sharing Has No Sound?

Community member Frank Wang has kindly compiled a set of helpful Zoom tips for students in this shared Google Doc. It contains topics such as:

  • Video sharing has no sound

  • You shared a Youtube video, but student notices the video seems choppy

  • Display up to 49 participants per screen in gallery view

Have a look and check periodically for new tips!


What to Do When Zoom Video Seems Choppy?

Community member Frank Wang has kindly compiled a set of helpful Zoom tips for students in this shared Google Doc. It contains topics such as:

  • Video sharing has no sound

  • You shared a Youtube video, but student notices the video seems choppy

  • Display up to 49 participants per screen in gallery view

Have a look and check periodically for new tips!


How to Display Entire Class (Up to 49 Participants) in Zoom Gallery View?

Community member Frank Wang has kindly compiled a set of helpful Zoom tips for students in this shared Google Doc. It contains topics such as:

  • Video sharing has no sound

  • You shared a Youtube video, but student notices the video seems choppy

  • Display up to 49 participants per screen in gallery view

Have a look and check periodically for new tips!


Is There Background Noise Suppression in Zoom?

If you are using the Zoom application client on a computer or laptop, try these steps to suppress background noise:

Google Meet

What is Google Meet?

Google Meet is another video conferencing platform used by schools in the Millbrae School District for teachers to conduct their classes with students online. It is a competing product to Zoom and has similar functionalities.

The main page for Google Meet is:

For Google Meet training and help, see:

Do I Need to Download Anything to Use Google Meet?

On a computer or laptop, the student does not have to download anything to use Google Meet. Teachers will provide a specific Google Meet URL for the student to click on and join the meeting on a browser such as Chrome.

Additional Support

How Can I Get Additional Help or Support for the Technology Used during Distance Learning?

If you have any questions or need help with Google Classroom, Zoom, or anything else, please email info@springvalleypta.org.

How Can I Help Our Teachers?

The Spring Valley PTA is forming a volunteer "help desk" to provide tech support to our teachers. We're looking for volunteers from our Spring Valley community who are comfortable troubleshooting and providing technology assistance to our teachers.

Go to our Tech Help Survey here to sign up!